When an appointment is made for service work, it is given higher priority than a vehicle without an appointment? Our service dispatching system utilizes several factors when assigning priority level for maintenance and repairs. This system is mostly automated (with a few exceptions), and our technicians ‘pull a job’ when they go to their computer after finishing a different job.
Some of these factors are appointments, time the Repair Order is written, time it is promised to be completed, whether or not the customer is waiting, how long the vehicle has been here (if more than one day), and several others. The more factors applicable, the higher the priority. Higher priority means it is higher on the list from which the technicians pull the job.
It is important when directing customers and employees to service that the vehicle they need work performed on is brought directly to the service department, in the service drive. Also to ensure that all of the work to be performed is on the repair order, be it maintenance or repair, and to eliminate miscommunication, review with the service advisor before leaving the department the initial write-up and sign it, giving written authorization to work on the vehicle.
If you have any concerns or questions about service work, or need to schedule an appointment, contact any one of our service advisors, or our Dispatcher, Lori McNeely.
Some of these factors are appointments, time the Repair Order is written, time it is promised to be completed, whether or not the customer is waiting, how long the vehicle has been here (if more than one day), and several others. The more factors applicable, the higher the priority. Higher priority means it is higher on the list from which the technicians pull the job.
It is important when directing customers and employees to service that the vehicle they need work performed on is brought directly to the service department, in the service drive. Also to ensure that all of the work to be performed is on the repair order, be it maintenance or repair, and to eliminate miscommunication, review with the service advisor before leaving the department the initial write-up and sign it, giving written authorization to work on the vehicle.
If you have any concerns or questions about service work, or need to schedule an appointment, contact any one of our service advisors, or our Dispatcher, Lori McNeely.
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